August 1st, 2009
Two Big Problems With Predictive Dialers
Predictive Dialers are old news.
Predictive phone dialers are a staple of call centers whose business plan involves cold calling a large volume of contacts each day. These calls centers have generated not only profit, but a good deal of contempt, and have been the targets of sweeping FCC regulations. Because of changes in how both consumers and lawmakers view telemarketers call center technology has also had to change. The problem with predictive dialers – and cold calling in general – is the lack of respect given to the contacts.
